Zapproved is hiring a Support Specialist to join our fast-growing software startup headquartered in Portland, OR. Zapproved is in the midst of adding exciting new features to our suite of legal software products, creating the opportunity to bring more talented individuals onto the team.
We are looking for a candidate driven to learn about new technologies who can both identify and resolve unique problems and navigate between details and strategic solutions. We also need someone flexible and adaptable, who will embrace the importance of teamwork and be able to operate comfortably in an innovative, start-up environment. The ability to work effectively with variety of people in a diverse workforce is essential.
This role is part of a support rotation to ensure our customer base is well covered. Hours may vary slightly.
What You’ll Be Doing:
Our Customer Success team is dedicated to keeping our loyal customers ridiculously happy! In this position you’ll provide support and develop solutions via phone and email for our broad customer base. This is not a call center environment; we are looking for a creative problem solver who will use strong problem solving and communication skills to both help resolve issues and anticipate future customer needs. In this role you’ll:
What You’ll Need:
What Would Be Nice:
Working for Zapproved:
Founded in 2008, Zapproved LLC is the leading ediscovery software provider for managing corporate litigation readiness. Our Z-Discovery Suite returns power to in-house legal teams and helps them navigate electronic discovery with minimal risk and cost, setting new standards for scalability and intuitive design. Zapproved’s flagship product, Legal Hold Pro, is widely adopted by Fortune 500 and Global 2000 corporations. Zapproved has earned recognition with numerous awards, including:
Zapproved is also SOC 2® Type 2 certified, the industry’s highest rating for data security. With 99% customer retention, we continue to cultivate ridiculously happy customer experiences year after year. We take pride in fostering an inclusive, innovative culture where diversity and bright ideas are welcome. Learn more at zapproved.com.
How to Apply:
To be considered, please provide your resume, cover letter, LinkedIn profile, and (if applicable) a link to a portfolio of your work. We are looking for the things that drive and excite you and the mark that you want to leave on the world, so consider that in your cover letter. We think this is more important than your resume, and we will read your letter first.